The aerospace industry is a vast and complex fraternity. Its supply chain is a network of hundreds of suppliers that provide the raw materials, equipment, and components used to build an aircraft or other product. The role of hardware distributors in the aviation industry is critical to the success of the entire supply chain. This article discusses how distributors can help ensure that the supply chain is operating at optimal levels.
Order fulfillment is a critical part of supply chain management. It involves receiving goods, storing them temporarily in a warehouse or distribution center, picking and packaging them, and shipping them to customers. Depending on the type of business, companies can handle this process in-house or outsource it to a third-party logistics company. Many hardware distributors use a hybrid approach, taking some aspects of the order fulfillment process in-house while outsourcing others to a third-party dropship provider or micro fulfillment center. The order fulfillment process begins with receiving products from suppliers and vendors. It also includes pre-order processing, which enables businesses to confirm inventory levels and ensure that orders can be processed efficiently. This step is essential for preventing stockouts, which can create customer dissatisfaction and lead to sales loss. It also helps to ensure that orders are processed accurately and timely, which can reduce errors and improve customer satisfaction. It may also include managing returns of unsatisfactory products.
Inventory management is a business strategy that keeps raw materials and finished products in stock. Businesses of all sizes use inventory management to meet demand, improve sales, and grow profits. A company can keep track of its inventory by manually counting items or using software that calculates reorder points and quantities. Larger companies usually purchase specialized enterprise resource planning (ERP) or software as a service (SaaS) inventory management software systems. Choosing the right software is essential. The best choice is a software system that will provide complete oversight and control over inventory regardless of location or quantity. Accurate inventory management keeps production running smoothly. Having enough materials to meet demand reduces waste and increases customer satisfaction. It also helps manufacturers avoid purchasing more supplies at a higher price later on, easing cash flow and storage costs.
Shipping is a complicated process that covers many different supply chain activities. For example, it includes the materials and human resources used to transport inventory to the end customer. This process can be a significant headache for shippers, so it’s essential to know precisely how it works so you can understand the impact on your bottom line. Aviation parts are manufactured and distributed all around the world. This means they can be subject to a lot of disruption, including trade wars, market changes, and natural disasters. Because of this, ensuring that your supply chain is up to par is essential for the long-term health of your business. This includes providing you can keep your raw materials in stock and available for when you need them and manufacturing the parts you need to get your business up and running again. It also means you can distribute your products and ensure they are in the right places at the right time.
Customer service is a critical component of a company’s supply chain. It ensures customer satisfaction and encourages repeat purchases, which is essential for revenue growth. Customer service may be provided by dedicated personnel during daily business, or it can be automated. For example, a company’s computerized phone directory system routes calls to the correct customer service department. To provide quality customer service, companies need well-trained staff and reliable processes to handle issues quickly. They also need to be able to listen to customers and understand their needs.